Real World Expertise!
Successfully trading for twenty years, our company has developed a unique perspective in all fields of business.
Pro-Com Consulting is a communication, critical incident management and first response training company who develop and deliver tailored training programs to front line staff across the private, corporate and government sectors, both in Australia and abroad.
Our Products
Tailored training programs
Our Industries
Private, government and corporate
The Trainers
Ex law, military and crisis specialists
Programs Completed
Certifications Issued
Specialised Trainers
Satisfied Clients
Pro-Com specialises in courses on occupational violence and aggression management, hostage negotiation and operational safety and tactics.
We ensure high-quality delivery and facilitation through regular instructor workshops, program reviews, and ongoing research and development.
SUCCESS RATE
PCC strive for continuous improvement, attending to not only client expectation but closely monitoring participant feedback. Delivery and facilitation quality is assured through regular instructor workshops and program review with currency maintained through research and development.
In 2017 our occupational violence prevention program won the Council for Ambulance Authorities (CAA) education award, the health Ministers award and the public sector leadership award. The program won the 2018 Prime Ministers award for people and culture in the public sector. PCC courses often receive participant evaluations praising both the skills transferred but also the way in which the courses are facilitated.
Recent additions of technology-based mediums such as the use of eBooks, virtual reality and gamification has also contributed to program success.
HIGHLY TRAINED PERSONNEL
PCC are privileged to hold a contingent of highly trained instructional staff all hailing from specialist law enforcement, military, correctional and health backgrounds. Skill sets required by clients calls for not only theory, but a practical application brought by instructors with proven track records in the field.
PCC is able to provide instructional staff that are not only experienced trainers but that have been there and done it operationally for many years. Each facilitator brings their own wealth of operational experience to the group, delivering theory, exercise and technology-based training to develop capability in people.
Our team bring together operational and cultural experience and understanding from performing a variety of State, National and International front-line roles and also possess accreditations allowing for deployment to operational tasks, where required, such as surveillance, investigations, escorts and behavioural detection.
PERSONAL AND TAILORED APPROACH
PCC understands that each client’s needs are different and based on the challenges faced within the particular working environment. PCC seeks to understand these needs by working closely with the client through the program development phase.
Each engagement commences with a meeting to informally and confidentially discuss workplace difficulties, management expectations and staff training requirements. From here a training needs analysis and Q&A is conducted followed by operational observation and then the design of a specific training solution. Once reviewed and approved by the client the program is commenced.
Throughout the delivery phase the program is reviewed using participant evaluations with project management including progress reporting, on call support and certificate issue.
Three frequently asked questions when planning your program.
Am I able to tailor a program for my companies unique requirements?
Yes. PCC works closely with the client from the outset to design and build programs that suit the exact operational and workplace challenges faced with attention to the working environment, specific internal policy and with compliance regarding relevant legislation. This process starts with a visit to the workplace and then progresses through interviews, day to day operational observations and finally program build. Once a pilot course is delivered we enter a refinement phase followed by post-delivery participant evaluation.
Are your training programs available in my State / Territory?
Yes. PCC deliver training programs all across Australia and even extend to some off-shore locations. Pro-Com has conducted training works for the immigration network in PNG, Nauru and on Christmas Island where our training was visited by the former Prime Minister Scott Morrison.
The PCC training contingent is a highly mobile team and regularly attend to clients in both metro and regional locations around the country, often catering for up to 6 courses per day. The team all possess training kit including IT and will set up in location and venue as provided by the client. Our electronic workbooks run with mobile WIFI to feed participant data at conclusion of training. Virtual reality and gamified training tools are also portable and carried with the team if this is optioned in training.
What do I receive when my training is complete?
A signed certificate of completion for the participant and a post training and participant evaluation report for the client. Participant attendance and evaluation scores are collected at the time of training via QR code.
PCC partners with a registered training organisation to issue nationally recognised units of competency and statements of attainment against its mapped training products should this be required.
This has really helped me recognise areas where I would have gone wrong and to sharpen my perception when arriving on scene. I would like to think I would have more wits about me rather than entering into a situation that could potentially be very dangerous with tunnel vision. Thoroughly enjoyed this session. Thanks.
Ambulance Victoria,
2021
Really well spoken and relates to the group. Enthusiasm and passion for the training were great and make it easier to take on board.
Sheriff’s Office Victoria,
May 2021
The discussions after every video/scenario/powerpoint were great to cement our knowledge. Both facilitators were great!
Ambulance Victoria,
February 2025
Clear understanding of the procedures and stances / language that should be used. Excellent and realistic presentation.
Metro Trains,
February 2019
The trainers were amazing and kept the program engaging. They didn’t speak directly off a screen. I liked how they spoke with experience and of experiences.
Healthscope,
March 2025
The training was super engaging. Great facilitators who really brought the content to life through a mix of slides, VR and hands-on role playing. I really liked the way it was so tailored to the current context we’re working in, with really relevant scenarios. Great learning opportunity for me and my team.
City of Maribyrnong,
August 2024
Content was simplified, concise and showed how we shouldn’t over complicate our communication
IBAC,
June 2024
Learning the best and most effective ways to keep situations calm and to also protect yourself at the same time. The role playing was very useful including the various experiences related by the facilitators. The training was conducted in a lively, highly interactive manner, yet very informative with practical applications of what had been learned.
South Gippsland Shire Council,
October 2022
Both facilitators were outstanding in content knowledge, experience and delivery.
ACT Corrective Services,
July 2024
Relevant to what we know but explains it and teaches us why it’s important and what style to use.
ACT Corrective Services,
June 2024
